OM Strategy > Archive for Search Engine Optimisation

Free Data To Continually Improve Your Search Campaigns

It’s important to track the results of any campaign: Sales, Conversions, Email Signups, Customers Acquired, et cetera. But another key to long-term success it to build in additional tracking that will make you more successful in the future. ‘Search’ is fantastic for this: by simply capturing the right pieces of data & making sense of it, you are building yourself a free pot of information to feed your future success.

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The 5 Biggest Benefits of Readable URLs

A human readable URL looks something like this:

http://www.yourwebsite.com/toys/green-fluffy-dogs

A non-readable URL looks more like this:

http://www.yourwebsite.com/cat39/prodid1347

Here are the 5 most important reasons you should always try to use Readable URLs:

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How To Appear In Google’s ‘Pages From The UK’ Index

In the UK, Google offers two different search options:

  • Search the web
  • Search pages from the UK

The second option is a subset of Google’s index, showing only pages that Google thinks are in the UK.

If you’re a UK company that doesn’t appear in the ‘pages from the UK’ index, you could be missing out on 30% or more of your potential traffic. This can be costly to your business, and can confuse both current & potential visitors, so knowing how to make sure Google thinks you’re in the UK can be quite important. Here are the three ways to make sure your page appear in ‘pages from the UK’:

1. Use a .uk Domain Name

Hosting your site on a .uk domain name is the simplest way to ensure you’ll be in the ‘pages from the UK’ index. There are currently 13 UK ’secondary level domains’ to choose from (.co.uk, .me.uk, .org.uk, .ltd.uk, .plc.uk, .net.uk, .sch.uk, .ac.uk, .gov.uk, .nhs.uk, .police.uk, .mod.uk, .mil.uk). Hosting your site on any of these (for example yoursite.co.uk) will work just fine. Of the domains available to the general public (ie. excluding .ac.uk, .gov.uk, etc) .co.uk is by far the most familiar to the UK’s population & is the defacto standard.

It’s worth noting that anyone can buy a .uk domain name whether they are a UK resident or not
Pros of using .uk domain names to appear in ‘pages from the UK’:

  • cheap to buy (around $5 / £2.50 per year)
  • Just reading the domain name tells people that you’re UK-based
  • can be hosted anywhere & still appear in the Google ‘pages from the UK’ index

Cons:

  • if segments of your target audience live outside the UK, they may be put off by this domain name, which hints that your content may not be relevant to them
  • unsavvy users may accidentally type in the .com equivalent of your address

2. Host Your Site In The UK

Even if you have a non-UK-specific address (eg. yoursite.com) you can still appear in the ‘pages from the UK’ index by hosting your site on a UK IP address (ie. putting your site on a server within the United Kingdom).

Pros of hosting your site in the UK to appear in ‘pages from the UK’:

  • Doesn’t limit your domain choice
  • Can simplify expansion (say, for example, you’re a UK company looking to expand into France. A .uk address may not work for that purpose, whereas a .com is considered fine in both countries)

Cons:

  • Reading the domain name doesn’t automatically identify you as a UK site
  • .co.uk domain names seem to (all other factors being equal) rank higher in Google UK than non-UK domain names

3. Buy AdWords Ads

Though I would never recommend ignoring the previous two options & relying solely on this, if you’re in a position where you are simply unable to either buy a .uk address or host in the UK, purchasing AdWords ads is a simple option to ensure you’re visible in the UK.

Pros of using AdWords ads to appear in ‘pages from the UK’:

  • Doesn’t necessarily limit your domain name or hosting options
  • While you can only track clicks on your natural search listings, AdWords has a full reporting suite & allows you to view ‘impressions’ (the number of times the ad has shown), conversions, etc.

Cons:

  • Can be costly
  • Natural search listings usually receive far more clicks thank AdWords ads

Best Practice For Websites Aimed at a UK Audience:

  1. Use a .uk domain name
  2. Buy the equivalent .com domain name & set it to 301 redirect to your .co.uk address to make sure you don’t miss out on visitors accidentally typing in the .com address
  3. Host your site in the UK
  4. If you don’t want (or cannot have) a .uk domain name, include ‘UK’ in your page titles to make sure that even a quick glance at your Google natural listings highlights the fact that you’re UK-based
  5. If you can’t host in the UK & can’t have a .uk domain name, try advertising at least your brand-related terms using AdWords

HTML Title Tags: The Basics, Benefits & Best Practices

The title tag is one of the fundamental elements of any webpages. Using titles in the right way offers many benefits and no disadvantages, yet so many sites still misuse them & suffer as a result.

This article explains the basics of title tags & then shows you how paying some attention to your own titles can benefit you. It finishes by offering 6 simple best practices to follow when setting up your own title tags.

What’s A Title Tag?

The title tag is (or should be) an element of every webpage. In HTML code it looks like this:

html title tag

Take a look at the titlebar on any site & you can see the current page’s title tag. Here it is in Internet Explorer:

internet explorer title example

And here it is in Firefox:

firefox title tag example

What’s The Use Of A Title Tag?

The primary functions of a title tag are:

  1. They appear at the top of your pages
  2. If your visitor bookmarks a page, their browser will (by default) use your title tag as the bookmark title
  3. Visitors moving back/forward through their browser history will navigate using your title tags

Title Tags & Search Marketing

Title tags also have a few ’secondary’ functions. Search engines & other users will make use of your title tags. Understanding how/why they do this, & how this impacts search results, allows you to use them to your advantage.
Ensuring each of your titles is highly relevant to the page it appears on has three large search marketing benefits:

  1. The title tag is used in most search engine algorithms as an indicator of what the page is about, meaning you should use the words in your title tag that you’d like that particular page to rank for
  2. When other sites link to yours, they’ll often use your title tag as their link text. Inbound link text is one of the key factors in deciding which terms you rank against. (eg. get 100 inbound links with ‘kitchen’ in the link text & you hugely increase your chances of ranking for that term).
  3. The title tag is used as the linked ‘headline’ in search results, for example:

om strategy google

It’s worth noting that most search engines (including Google) will embolden terms matching the current search. (eg. the above example was a search for ‘OM Strategy’ & so each instance of those terms appears in bold)

Best Practice For Title Tags

  1. Include your name/company name either at the beginning or the end of the tag (I prefer the beginning)
  2. Include the most relevant keywords specific to each page where possible, without sounding spammy
  3. DON’T just use a site-wide standard title tag. Use unique titles on each page so that A) visitors who have bookmark your page can easily see which page they’ve bookmarked; B) it’s easier to navigating back/forward through your site in the browser history; C) search engine visitors can see what the page is about, not just what the site is about
  4. Keep the most important info in your title tags within the first 66 characters (Google currently chops them off at around this point)
  5. If you’re providing information, think of your titles as you would newspaper headlines or email subjects: quick snippets that will appeal to search engine users & bring them to your site
  6. If you’re selling products, think of your titles as you would ad headlines on a busy magazine page: Let readers know you have the product they want, include a price if you would in any other ad. If you’re in a crowded market, test out extras such as ‘In Stock’, ‘Free Delivery’, and monitor the results.

The 3 Unique Benefits That Make Search Marketing So Powerful

While there are hundreds of ways to market yourself and your organisation online, search marketing is one of the most powerful. Understanding exactly why it is so powerful and the unique benefits it can offer you are two of the keys to success in search. Here’s a breakdown of three key benefits to make use of in your online marketing strategy.

1. Perfect Placement - Be In The Right Place At The Right Time Automatically

To be successful in almost every marketing medium, you have to actively research, target & find your prospective customers. This can be a laborious, costly, hit and miss process. With search engines, this process is entirely the opposite: Your customer is working hard to find YOU. A nice metaphor for this is recruitment: In most marketing media, you have to go out & scour the job boards looking for work. You have to tailor your CV, put together a perfectly pitched covering letter & then hope. With search, it’s like receiving a headhunter’s call out of the blue. You are exactly the candidate they’re looking for & they’d like you to come over for an interview.

2. Acquisition and Retention (Getting & Keeping Customers)

While most tactics have an impact on either your ability to gain new customers, or on your ability to keep existing customers, a clever search campaign can achieve both.

Search For Acquisition:

There’s no better way of acquiring a customer than to have a search engine they trust return the most relevant page on your site as the top result. If your site is good enough to follow that through, it immediately makes you appear to be the greatest authority & the logical choice.

Search For Retention:

Though it’s often overlooked, search can act as a fantastic tool for retaining customers. Many companies focus on email as their sole retention tactic: keeping customers warm & up to date with news, reinforcing share of mind & often gathering data on when the customer is next thinking about purchasing. If your site ranks closely to your customer’s search interests, with language relevant to them, your site can appear frequently in their search results. This keeps them warm to your brand, brings them back to your site without intervention & can put you at the top of their mind when they next need something you provide.

3. Search Can Provide Passive Results

Passive Income is something every entrepreneur seeks: removing the direct tie between your effort & your reward; the ability to make money while you sleep. While email marketing, pay-per-click, affiliate, online advertising, blogging & most other online marketing tactics (as well as offline tactics) all require you to constantly supply a flow of money or effort, search marketing need not.

Set up a highly relevant, highly linkable site, set the ball rolling firmly, and you can achieve ongoing results without any ongoing effort. Whether your site is a photography portfolio, a religous forum, a multinational business, or indeed anything else, building this principle into your strategy can be used to your long-term advantage.

A Brief History of URLs

In the early days of the web, most URLs were handmade & totally readable. Files were created one by one & named by hand, for example:

http://www.mywebsite.com/welcome.htm

(it was usually .htm in those days, because windows didn’t like the extra character in .html).

After a couple of years, CGI came along (the common gateway interface), which let us put dynamic content onto the web, & people started pulling that content using ‘query string parameters’. A query string parameter looks a little like this:

http://www.mywebsite.com/index.pl?page_desc=welcome

Again, a couple of years after that, content management systems started springing up, and larger sites were all run by databases. Databases are fantastic for managing content, but the way they do it is by using unique (ie. not-human-friendly) identifiers for everything, so we started to see URLs looking a little like this:

https://www.mywebsite.com/index.php?cat=17&pg=17306&sort=asc

To the computer, that’s straightforward: go grab the content for category 17, page 17306 & put it into ascending order. To any human other than the web manager or database admin, it means nothing - and your average google user certainly isn’t likely to search for any of those terms when they’re looking for your content.

To overcome those problems, web managers started using an apache plugin called ‘mod_rewrite’ to convert those meaningless query strings into meaningful URLs. So, for example, ‘cat 17′ might translate to ‘fruit’, ‘pg 17306′ might convert to ‘pink lady apples’ and ’sort=asc’ might convert to ‘price-low-to-high’, resulting in a URL that looks something like this:

https://www.mywebsite.com/fruit/pink-lady-apples/price-low-to-high/

That makes everyone happy: the database manager can still put content wherever he likes on the server, the computer knows exactly where to find each piece of content, the web manager gets more search traffic & the end user knows exactly what they’re getting when they click your URL.

5 Reasons You Should Never Write ‘Click Here’

Go to Google & search for the phrase “click here” and you’ll see somewhere between 1.5 and 2 billion results. To put that in perspective, searching for the phrase “thank you” will return around 255 million results. Even “microsoft” only returns around a billion results. That puts “click here” well up in the top 10 most popular phrases on the web & possibly makes it one of the most (over) used phrases in the English language.

So if a couple of billion other pages are use “click here”, why shouldn’t you? Here are a few quick reasons:

Reason 1. Don’t Patronise Your Readers

People understand what a link does. If it’s underlined & it’s on a website, you don’t need to spell it out. When was the last time you saw a book with “Read Me” written in big bold type on the front cover?

Reason 2. Improve Your Site’s Scanability

Say you’re trying to get your visitors onto a page containing driving directions to your office. You could either explain that in plain copy & waste the highest-contrast element of the paragraph on a meaningless phrase, or, you could make sure the first thing their eye sees when scanning the paragraph tells them exactly what your link does. Glance at these two examples & see if you can figure out what the links do without reading word-for-word:

Example 1

Our facility is centrally located and can be reached simply by both road and rail networks. For directions click here. Free off-road parking is available nearby.

Example 2
Our facility is centrally located. Follow these directions to our office to reach us by either road or rail network. Free off-road parking is available nearby.

Even a passing glance tells you what’s behind the link in the second example.

Reason 3. Boost Your Search Rankings

If you’ve managed to build 100 links to one of your pages with the key phrase “silver necklaces”, you’re going to rank higher in the search engines for the phrase “silver necklaces”. Conversely, if all of those 100 links use the key phrase “click here”, those search engine algorithms are going to associate your page with the phrase “click here” and you’ll lose out on all those potential necklace sales.

A simple example of that concept in action is the phrase “leave”. Search any of the major search engines for the phrase “leave” and you’ll see the highest ranking pages will be Disney, Yahoo and Google themselves. Why is that? Well since child-protecting legislation came in, Adult and Gambling sites are compelled to include an “Are you of legal age?” entrance page. Many of those pages include a link for minors to leave the site, containing the phrase “leave now” or “exit now”. Obviously they need to send visitors leaving their sites somewhere. Disney, Yahoo and Google are obvious non-offensive choices and, as a result, they’ve each built a healthy ranking for the word “leave”.

Reason 4: Call Your Readers To Action

If you listen to radio ads, you’ll often hear them finish with something like “Call us today on XXX XXX for your free quote” or “Visit your nearest store today”. The reason you hear this kind of formula so often is that it gets results: tell your customer/reader/donor what you want them to do & they’re more likely to do it.
“Click here” was the original web-based call to action, but it’s so commonplace and implicit it does nothing. You’re no more likely to click that link than you are any of the other 2-billion. To improve your results, tell your customer what action they’re really going to take by clicking that link. A couple of examples:

  • Sign up to our free monthly stock-trading newsletter
  • Find out more about home rewiring
  • View directions to our city-centre office
  • Forward this offer to a friend

Each of those stands out more as a link than “click here”, they tell the visitor exactly what’s behind the link without forcing them to read an entire paragraph, and they conjur up the image of the visitor taking that action.

Reason 5: It’s the Quickest, Cheapest Way to Improve Your Campaign Results

Unlike most methods of increasing results (buying traffic, tweaking layout, crafting a sales pitch, etc), changing your link anchor text takes next to no time, next to no money, and it can dramatically improve your results.